To have an impact on tax policy, members of a state tax agency must be seen as a useful tax policy partner. This is the end (or the aim) that a tax agency may seek. The components of that overarching end may vary from jurisdiction to jurisdiction.
In certain states, a legislator is paying a high compliment when bestowing the title "straightshooter." Legislators have many topics they need to cover. Tax policy may be the prime reason that some run for office, but others have competing priorities. Few legislators arrive in the state capitol with a deep knowledge of all parts of the jurisdiction's tax code. This does tend to change since "Where's my refund?" is one of the most common questions from constituents. Clarity in explaining tax administration and the tax code, goes a long way to build trust. Transparency, as defined by each legislator, helps to earn that trust.
Providing timely and accurate data also builds trust. Bills that impact the tax code have wide-ranging impacts. A team that can meet legislative expectations on turnaround time will build their credibility with their legislative partners. That credibility can then be utilized to discover the goals of the legislation, so that risks can be highlighted and alternatives can be offered. Reinvesting trust can compound trust.
Establishing trust pays dividends. Fewer oversight hearings are called. Appropriations hearings are streamlined. Legislative objectives are raised earlier. Issues are addressed earlier. Better information is provided. Better policy is made.
